3 September 2021

5 mins read

During the Treatment: The Nitty Gritty on Your Zenyum Invisible Braces Journey | Zenyum SG

We go over everything you need to know for your Zenyum Invisible Braces journey - from your fitting appointment, to your last review appointment

Zenyum Invisible Braces in storage box, next to notebook

Congratulations! You’ve officially started on your Zenyum journey. You might now be gearing up to start wearing your Zenyum Invisible Braces or maybe you’re excitedly waiting for them to be 3D-printed. Perhaps you’re already nearing the end of your treatment and want to find out how to maintain that not-so-distant glowing smile?

Wherever you are on the journey, we’re sure you have questions a-plenty. If you haven’t already, you might like to get an overview on how Zenyum really works first. Otherwise, keep reading for the nitty gritty on what exactly to expect from your treatment monitoring experience with us. 

Get ready to flex those smile muscles, we’re about to drill deep!

1. What exactly happens at your fitting appointment?

Let’s recap a little by starting with your fitting appointment. While we want to make sure your Zenyum experience is as fuss-free as possible, this fitting appointment is incredibly important to do in person.

Why? Well, once your aligners have been 3D-printed for you, you’ll be collecting the complete set from your dentist’s office. Yes, that’s right! The complete set. Which means there won’t be any troublesome visits to the dentist’s office just to collect more aligners down the track. Easy win!

Also, collecting your aligner sets in person means you get to have them fitted – because your teeth are as unique as you, right? A fitting lets you and the professionals ensure that those aligners will work as planned. You might even get a speedy tutorial from the pros themselves! But if you don’t get a chance to go through the nuts and bolts of aligner maintenance at the clinic, don’t worry, our Customer Care Team will have already shared with you a how-to video on caring for your Zenyum Invisible Braces. This video includes instructions on how to wear and remove your aligners, so if you ever forget how to do it, you know where that video replay button is.

A pro-tip from us: Download the Zenyum app before your appointment and set it up to start tracking your journey. Also, during the appointment,  make sure to flag any extreme discomfort you’re feeling to the clinic staff, who’ll be able to advise if it’s something to worry about or not.

2. Treatment monitoring via the Zenyum app

While other invisible braces brands (not pointing any fingers here) may have you returning to the dentist’s office time and time again to collect new aligners and check in with your dentist, we prefer to save your time and money while simultaneously prioritising your dental health.

A big part of our treatment monitoring process via the Zenyum app rests on you, believe it or not! We’ll need you to be fully involved in using the app, which means:


  • Uploading pictures of your changing smile to the app every 10 days (unless your dentist says otherwise)
  • Updating your aligner wear-time monitoring to reflect aligner changes in real-time
  • Changing your aligners according to the reminders on the app


Camera-shy about uploading pics of your teeth? We get it. But these pictures are essential to monitoring your progress and dental health, so make sure you snap those photos of your chompers! If you’re prone to forgetting, our super helpful Customer Care Team will reach out to give you a nudge. 

You’ll also be able to access your treatment plan in the app, in case you can’t wait to see what your new smile is going to look like!

3. How do I contact my dentist? What will Zenyum Customer Care be doing for me?

One of the best things about Zenyum? Our awesome Customer Care Team!

They’ll be there with you for every step of your Zenyum Invisible Braces journey, checking in to make sure everything is going according to your treatment plan. Through the Zenyum app, you’ll be able to chat with the team, where you can flag any concerns you have about your Zenyum treatment and receive advice and help if you need it.

If you’re worried about being able to access your dentist during your treatment, you can rest easy. Your handy Zenyum app can put you in touch with our very own professional team, who will be able to help or advise you on next steps. The magic of technology – access to the pros is just a click away.

If you’re the sort of person who loses track of days, one of the best things about the Zenyum app is that you’ll receive reminders to swap aligner sets, and move up the ladder, so to speak. So forget about setting up reminders on your own calendar – we’ve got you!

Just remember to turn on your notifications to let the Zenyum app do the heavy lifting for you!

4. What happens at my final review appointment? What if I don’t like the results of my treatment?

Woohoo! We know you’re probably excited to get those aligners off and be able to sip on bubble tea or grab a coffee without popping your Zenyum Invisible Braces off first. 

Not so fast though! As always, we’re prioritising your dental health above all else, and part of that is sending you for an in-person review appointment with your dentist before we give you the all clear. If the results are less than what you’d been expecting, this is also a great opportunity to talk to your dentist and work out the best way forward. Which, it’s worth noting, is usually an extended refinement plan!

5. Caring for your new smile after Zenyum Invisible Braces

One of the most important parts of having your brand new smile, apart from smiling as much as you can, is taking care of it!

The best way to do that?  Yup, you’ll need to wear retainers

You can order a set of retainers from Zenyum for $300 with a 6-month warranty included.The best part? You won’t even have to go for a fitting appointment since we’ll already have your 3D scans, X-rays and everything else on file. Yes, getting your retainers really can be that easy!

And there you have it! Now that you have absolutely all the info on what happens during your Zenyum Invisible Braces journey, you’re ready to take your smile to the next level. If we can help you Smile More, hey, why not? 

Get your free smile assessment now!

How can I start my Zenyum Invisible Braces journey?

If you think your misaligned teeth are affecting your health, your best bet would be to take the step to correct them. We know this can be pretty daunting, so make sure to check out how Zenyum really works and take our free pre-assessment to see if Zenyum Invisible Braces could be the solution to your misaligned teeth.

No matter how your teeth look at the moment, we’re here to help!

And don’t forget to Smile More!

Have more questions?

Get in touch with us today to receive more information on your pre-assessment status or the treatment process.

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During the Treatment: The Nitty Gritty on Your Zenyum Invisible Braces Journey | Zenyum SG